Frequently Asked Questions

Contact Customer Service at 651-266-6350 and they will assist you.

Your water bill consists of water and sewer usage charges, which are measured by unit.( A unit is 100 cubic feet of water, or 748 gallons). Your bill also includes a water service base fee, (based on water meter size) and a ROW fee for Saint Paul property owners.
Depending on where you live, other service areas might also include city charges for storm water management or storm sewers, sanitary sewers, recycling, street lighting, water/hydrant charges, or other surcharges.
These charges are determined by each individual city council and questions about these rates can be addressed by the city in which you live. Their phone number appears on the back of your bill. Please check your bill for information on water and sewer rates if you live in one of our other service areas.
Once a year, during the October - December billing period, a fee of $6.36 is added. This fee goes to the Minnesota Department of Health to test public water supplies as mandated by the Federal Safe Drinking Water Act.
View the explanation of water charges.

This is the Safe Drinking Water Act fee, which is added annually to your bill on October 1. Saint Paul Regional Water Services is directed by the State of Minnesota Department of Health to test all drinking water in the state, mandated as part of the Phase V of the EPA Safe Drinking Water Act.

Water bills are based on how much water is used. Watering the lawn or garden will increase usage, as will the addition of occupants in the home. A leak will also increase your water bill. If you look at your line items, you will see that communities that we serve add their own charges specific to that city.
Nearly all communities add sanitary sewer charges. Some add storm sewer charges, recycling fees, hydrant charges, or street lighting fees. These are determined by each city we serve. These costs are not related to water use, but other services your city provides.

Not necessarily. We always work hard with our customers to avoid termination of water service. If you cannot pay your bill, or can only pay part of it, please call Customer Service at 651-266-6350, and request a credit arrangement for payment of your bill.

Most communities served by the water utility have contracted with us to include their sewer charges on the water bill. Each city charges different sewer rates. The back of your bill will outline the sewer rates for your area. Questions regarding specific rates can be answered by city staff or view our rates page.
Visit the Water and Sewer Rates page.

In most cases, sewer charges are based upon water usage. To calculate wastewater use, the utility uses your winter months average use (December - March). This is the best time to average water usage for customers' benefit because customers tend to use substantially less water in the winter. However, if a customer's current actual water use is less than the winter months average, the customer's sewer bill is based on the actual water use.

Yes, with Visa, MasterCard, Discover, or American Express credit cards. There is no charge for this service.

Yes, call Customer Service at 651-266-6350 and talk to a Customer Service Representative.

You can have the bill automatically deducted from your checking or savings account. A statement will be sent indicating how much you paid and the date a deduction was taken from your account. Please contact Customer Service to set up a direct pay plan. Call Customer Service at 651-266-6350.
You can call in your payment to Customer Service over the phone using Visa, MasterCard, Discover, or American Express. We cannot deduct payments using a credit card automatically at this time.

You can pay your bill with cash, check, credit card, or money order in person at McCarrons Center from 8 a.m. to 4:30 p.m., Monday through Friday.
You can also use the drop box in our parking lot anytime. Please do not drop cash in the box; checks or money orders are welcome. Drop box payments made after 12 noon will be processed the next day.
We accept Visa, MasterCard, Discover, and American Express credit/debit cards. You can pay over the phone with a credit card at 651-266-6350 anytime. Just follow the phone prompts.
You can pay online anytime with your credit card online.
Find out more about bill payment options.

A water bill is considered a lien against the property. Your real estate agent and/or title company should inform you of any outstanding water bills during the purchasing process, or you can call us for that information.
When you or the previous owner calls us to change the ownership information on our records, we should be supplied with the water meter reading on the date of closing and a forwarding address for the previous homeowner. A final bill will then be forwarded to that person. If you don't know the address, contact your real estate agent for that information. The agent can also work with the previous owner's agent to take care of the outstanding bill.
If these remedies do not work, the bill must be paid by current homeowner.