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1. What is it?
2. What is West St. Paul doing about this problem?
3. What can I do?
4. How can I learn more?

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1. Where is my water meter, and how do I read it?
2. When do you open the Highland Park Water Tower to visitors?
3. How do I determine if I have a toilet leak?
4. When my water first comes out of the tap, it looks cloudy, but then clears up. Should I be concerned?
5. What is typical water usage?
6. Can I make an appointment to get my water turned back on?
7. How do I find a leak?
8. The leak isn't from my toilet. How do I find out where it's coming from?
9. Are there are more pollutants in drinking water today than there were 25 years ago?
10. What are the appointment hours for meter repairs?
11. Do you have to come inside the house to turn the water on?
12. Why is my water off?
13. What if I only have cold water?
14. Where are you located?
15. What communities are served by SPRWS?
16. Whom do I call if I live in a city to which SPRWS does not supply water?
17. If I have a water emergency, whom do I call?
18. What do I do if water is leaking near the water meter or if water is coming out of the ground in my yard or in the street?
19. Does SPRWS make a profit?
20. How many steps are in the Highland Water Tower?
21. Is the Highland Water Tower still being used?
22. What can I do to improve water pressure?
23. Who is responsible for maintenance of meter valves and the water service?
24. Where does your water come from?
25. What are you doing to address taste and odor issues?
26. What chemicals are added to the water supply?
27. What uses the most water in my house?
28. How hard is our water?
29. Do I need a plumbing permit?

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1. What is Inflow and Infiltration (I/I or I&I)
2. Why is I/I a problem?
3. Who is subject to an I/I Inspection?
4. What do I need to do for the inspection?
5. How do I know if I'm compliant?
6. How long is an I/I Compliance Certificate good for?

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1. How does lead get into household water?
2. What can I do to reduce the lead in my water?
3. How do I find out if my water service connection is lead?
4. If my pipes are lead, do I have to replace them?
5. Will you replace the lead pipe if I have a lead service connection?

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1. How do I get a police report and is there a cost?
2. Is there a cost for a police report?
3. Once I request a copy of a police report, how long does it take to receive the report?
4. Can a report be e-mailed to me?
5. How to do I get a copy of an accident report?
6. How can I safely dispose of old or expired medication?
7. Does the West St. Paul Police Department do fingerprinting?
8. How do I get a gun permit?
9. How can I find out who is investigating my case?
10. Who do I contact if my car was towed or impounded?
11. Who do I contact if I need to get my pet licensed in West St. Paul?
12. How do I retrieve my property that was confiscated?

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1. How do I get the water bill in my name?
2. How much should I expect my water bill to be per quarter?
3. Why am I being charged a $6.36 fee?
4. Why is my bill so high?
5. I can't pay my entire bill. Will my water be shut off?
6. Why is there a sewer charge on my bill?
7. How is the sewer charge calculated?
8. Can I pay my bill over the phone?
9. Can I make a credit arrangement to pay my bill?
10. Can I have a payment automatically deducted from my checking or savings account or my credit card?
11. Where can I pay my bill?
12. I just bought a house and I already have an outstanding water bill. I did not use this water. Do I have to pay for it?

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1. What is done to ensure the water is safe to drink?
2. Is the fluoride and chlorine in my drinking water safe?
3. Can I tell if my drinking water is safe just by looking at it, smelling it, or tasting it?
4. What causes occasional taste and odor changes in the water?
5. What causes the rusty color in my water?